Sprout's People View feature.
Posted: Wed Jan 22, 2025 4:24 am
In Sprout, People View helps you discover and organize jamaica b2b leads profiles already engaging with your brand. It makes quick work out of identifying your super fans and narrowing down a list of possible content partners.
Master social customer care
Anyone who has ever called a 1-800 number or emailed an anonymous help@ address for product support knows how fractured the customer service experience can be. Whether customers have to repeat their issue to multiple team members before finding a solution or get inconsistent answers from inconsistent digital channels, they’re leaving unhappy.
Increasingly, social is where customers turn for real-time help—so brands must be equipped to respond accordingly. Today, 69% of consumers expect a same-day (or sooner) response from brands on social, according to the Index. And while most do expect a degree of personalization in those interactions, our Q1 2024 Pulse Survey found that almost three-quarters are comfortable with brands using AI to deliver faster social customer care.
An image of the Salesforce integration in Sprout, where users can DM an individual while having a view into their Salesforce Contact record.
Fulfilling each of these criteria requires the right tools. Social Customer Care by Sprout Social transforms every care interaction into a competitive advantage. Our integrations with Salesforce, Zendesk, Dynamics 365 and HubSpot give customer-facing teams the context needed to personalize messages in a meaningful way. And features like Automatic Case Creation and Classification help triage high message volumes instantly, so you can focus on inquiries that need urgent attention.
Master social customer care
Anyone who has ever called a 1-800 number or emailed an anonymous help@ address for product support knows how fractured the customer service experience can be. Whether customers have to repeat their issue to multiple team members before finding a solution or get inconsistent answers from inconsistent digital channels, they’re leaving unhappy.
Increasingly, social is where customers turn for real-time help—so brands must be equipped to respond accordingly. Today, 69% of consumers expect a same-day (or sooner) response from brands on social, according to the Index. And while most do expect a degree of personalization in those interactions, our Q1 2024 Pulse Survey found that almost three-quarters are comfortable with brands using AI to deliver faster social customer care.
An image of the Salesforce integration in Sprout, where users can DM an individual while having a view into their Salesforce Contact record.
Fulfilling each of these criteria requires the right tools. Social Customer Care by Sprout Social transforms every care interaction into a competitive advantage. Our integrations with Salesforce, Zendesk, Dynamics 365 and HubSpot give customer-facing teams the context needed to personalize messages in a meaningful way. And features like Automatic Case Creation and Classification help triage high message volumes instantly, so you can focus on inquiries that need urgent attention.