Sprout's People View feature.

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In Sprout, People View helps you discover and organize jamaica b2b leads profiles already engaging with your brand. It makes quick work out of identifying your super fans and narrowing down a list of possible content partners.

Master social customer care
Anyone who has ever called a 1-800 number or emailed an anonymous help@ address for product support knows how fractured the customer service experience can be. Whether customers have to repeat their issue to multiple team members before finding a solution or get inconsistent answers from inconsistent digital channels, they’re leaving unhappy.

Increasingly, social is where customers turn for real-time help—so brands must be equipped to respond accordingly. Today, 69% of consumers expect a same-day (or sooner) response from brands on social, according to the Index. And while most do expect a degree of personalization in those interactions, our Q1 2024 Pulse Survey found that almost three-quarters are comfortable with brands using AI to deliver faster social customer care.

An image of the Salesforce integration in Sprout, where users can DM an individual while having a view into their Salesforce Contact record.
Fulfilling each of these criteria requires the right tools. Social Customer Care by Sprout Social transforms every care interaction into a competitive advantage. Our integrations with Salesforce, Zendesk, Dynamics 365 and HubSpot give customer-facing teams the context needed to personalize messages in a meaningful way. And features like Automatic Case Creation and Classification help triage high message volumes instantly, so you can focus on inquiries that need urgent attention.