Manage help desk tickets
Posted: Sun Dec 22, 2024 9:12 am
GoTo Resolve offers a help desk ticketing solution where end users can create support tickets for agents to resolve. End users can create and track support requests in Microsoft Teams, Slack, or email, while agents and administrators can also manage tickets in the GoTo Resolve Console.
Run reports
Run reports on support sessions to view your agents' productivity.
Set up advanced security
Zero Trust, GoTo Resolve’s proprietary security solution, ensures oman whatsapp numbers that your devices and automated scripts cannot be compromised. Setting up zero trust is a prerequisite for deploying GoTo Resolve for unattended support sessions and running automated scripts.
Additionally, GoTo Resolve offers the following features:
“Clientless” remote support – Instantly initiate a support session with an end user on a remote device. The session is PIN-based, so the end user does not need to deploy the host application (client) to the device.
Unattended remote access – Start a support session when the end user is not at the remote device. This requires deploying a host application first.
Multi-session management – Agents can switch between support sessions without leaving a session.
Mobile remote support – Agents and end users can use both iOS and Android devices for support sessions.
Camera sharing – Agents can ask end users to share their camera view for remote support. Camera sharing requires a special license.
Unified GoTo admin center – A single admin center to manage nearly all of your GoTo products.
Multi-company support – Agents and administrators who are members of multiple organizations can switch between those companies in the Console without logging out of the application and logging back in.
Device groups ( continued )
Screen dimming in unattended sessions ( continued )
GoToMyPC
GoToMyPC's remote computer access software lets you instantly connect to your home or office computer's files, applications, programs and network as if you were at your desk.
Mobile Apps for Phones and Tablets
Your computer is just a few taps away. Get your work done anytime, anywhere with mobile remote access from your device. GoToMyPC mobile apps give you the freedom to work on the go from your iPad, iPhone, or Android device, so you can access your files, programs, and network whenever you want.
Remote access
Work wherever you are, whenever you want, on your Mac or PC.
Easy Installation and Remote Deployment
Download GoToMyPC and instantly deploy, install, and configure from anywhere.
File transfer
Easily transfer files between computers from anywhere, wherever you are.
Multi-Monitor Support
View full screens of all monitors connected to your computer.
Sound
Hear your music or voicemail on the computer you are accessing. (Available on PC only.)
GLOBALNET is the AUTHORIZED PARTNER of GoTo in Turkey. (Authorized Partner)
In addition to license sales of GoToMeeting, GoToWebinar, GoTo Resolve and GoToMyPC products, we also offer pre- and post-sales requirements analysis, installation, configuration, integration, software development, 24/7 help desk, technical support, consultancy and training services.
To get detailed information and to suggest the most suitable GoTo solution for your company, you can easily reach us via our contact form or our open chat channel at the bottom right of our website.
Run reports
Run reports on support sessions to view your agents' productivity.
Set up advanced security
Zero Trust, GoTo Resolve’s proprietary security solution, ensures oman whatsapp numbers that your devices and automated scripts cannot be compromised. Setting up zero trust is a prerequisite for deploying GoTo Resolve for unattended support sessions and running automated scripts.
Additionally, GoTo Resolve offers the following features:
“Clientless” remote support – Instantly initiate a support session with an end user on a remote device. The session is PIN-based, so the end user does not need to deploy the host application (client) to the device.
Unattended remote access – Start a support session when the end user is not at the remote device. This requires deploying a host application first.
Multi-session management – Agents can switch between support sessions without leaving a session.
Mobile remote support – Agents and end users can use both iOS and Android devices for support sessions.
Camera sharing – Agents can ask end users to share their camera view for remote support. Camera sharing requires a special license.
Unified GoTo admin center – A single admin center to manage nearly all of your GoTo products.
Multi-company support – Agents and administrators who are members of multiple organizations can switch between those companies in the Console without logging out of the application and logging back in.
Device groups ( continued )
Screen dimming in unattended sessions ( continued )
GoToMyPC
GoToMyPC's remote computer access software lets you instantly connect to your home or office computer's files, applications, programs and network as if you were at your desk.
Mobile Apps for Phones and Tablets
Your computer is just a few taps away. Get your work done anytime, anywhere with mobile remote access from your device. GoToMyPC mobile apps give you the freedom to work on the go from your iPad, iPhone, or Android device, so you can access your files, programs, and network whenever you want.
Remote access
Work wherever you are, whenever you want, on your Mac or PC.
Easy Installation and Remote Deployment
Download GoToMyPC and instantly deploy, install, and configure from anywhere.
File transfer
Easily transfer files between computers from anywhere, wherever you are.
Multi-Monitor Support
View full screens of all monitors connected to your computer.
Sound
Hear your music or voicemail on the computer you are accessing. (Available on PC only.)
GLOBALNET is the AUTHORIZED PARTNER of GoTo in Turkey. (Authorized Partner)
In addition to license sales of GoToMeeting, GoToWebinar, GoTo Resolve and GoToMyPC products, we also offer pre- and post-sales requirements analysis, installation, configuration, integration, software development, 24/7 help desk, technical support, consultancy and training services.
To get detailed information and to suggest the most suitable GoTo solution for your company, you can easily reach us via our contact form or our open chat channel at the bottom right of our website.