These are specific conversation scenarios that the seller thinks through in advance. This tool serves as a hint to the seller on how to act correctly and what to say in specific situations. The script will help get out of a difficult situation when implementing the sale. A well-thought-out scenario includes different options for the development of the situation when establishing contact with the client.
For example, a wealthy person has contacted you: the script will give a hint on how to start a conversation and which product will be a priority. If we see an irritated customer, this tool will advise how to eliminate a possible conflict situation. If you notice that the buyer is interested, the script offers several phrases that allow you to smoothly bring the client closer to making a purchase.
Non-verbal gestures
Manner of communication, facial overseas chinese in australia data expression, tone of voice, personal charm – a salesperson will be more successful if he learns to manage these mechanisms and exchange information with a client not only verbally. Non-verbal communication helps to make a strong impression on a person, as well as control the establishment of contact with him.
Tools for establishing contact with the client
You can use non-verbal gestures not only as a mechanism to influence the client. A qualified salesperson will notice all gestures and, as they say, "see right through the buyer."
Appearance of the seller
The uniform will not be able to hide untidiness. The seller is the face of the organization, and therefore he must look perfect. A neat and clean sales manager will be conducive to conversation at first glance and will only confirm the correctness of the client's choice. If you want to sell more products and attract buyers almost immediately, you should always remember about your appearance.
Standards for the seller's appearance:
Fresh and ironed uniform.
Badge with name and position held.
Cleaned shoes.
Shaved face, no stubble (for men).
Nude makeup for women.
Clean and neatly styled hair.
Light perfume or no perfume at all.
No smartphone or headphones in hand.
No chewing gum in your mouth or hands.
No talking on smartphones in the customer area.
Case: VT-metall
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