Scheduling and general information
Posted: Thu Jan 23, 2025 3:29 am
Offer special treatment to those who already use your services. After all, well-served customers will be spontaneous promoters of positive advertising and great allies when it comes to attracting new customers.
Satisfaction survey
A satisfaction survey is a thermometer that will measure the level of customer satisfaction. With the survey results, you will have an overview of failures and problems, as well as the actions that are bringing good results.
To conduct the survey, the system simply sends users an SMS with a question, asking them to rate the service they received. The responses will be returned to the company's database for the appropriate analysis.
SMS has proven to be a very efficient trend in customer service as a way to avoid alternative contact channels and the delay of telephone calls.
One possibility in a clinic, for example, is to create a system to receive requests for consultations/exams and requests for information in general via SMS.
In this case, there are solutions that process the SMS brazil whatsapp data received and direct them to a call center, which can respond by SMS or even call the customer, providing the desired information or scheduling appointments.
Appointment reminders via SMS
Still regarding the example in a clinic, for example, alerts sent via SMS replace the traditional calls that should be made the day before an appointment.
This tool saves you money on telephone costs. Not to mention the time savings, since text messages can be sent all at once, controlled by software that stores your patients' database.
The care taken in sending and controlling responses makes a difference for greater comfort and agility in relationships with patients.
Do you have a clinic or healthcare institution? Learn how to use interactive SMS for patient care .
How to use Interactive SMS
The great highlight of interactive SMS is its versatility. Therefore, SMS is used not only to sell services and/or products, but also to conduct satisfaction surveys, as well as for other mobile marketing actions.
The strategy can be used to run promotions that bring consumers to the store or conduct satisfaction surveys, for example.
The tool can be used to maintain a conversation with the consumer, in order to maintain post-sales actions and exclusive offers after the customer has confirmed the purchase.
One of the advantages of interactive SMS is that it is carried out via chatbot, meaning that your company does not need human intervention.
In their communication plan, companies must develop strategies, combining this communication resource with other equally important ones, such as social networks.
Interactive SMS + social networks
To strengthen the relationship between consumer and company, in addition to engaging customers, using interactive SMS in conjunction with social networks is of fundamental importance.
On your company's blog, interactive SMS can also direct potential customers to a specific post, strengthening, for example, the relationship with a specific audience.
It is important to be consistent for an omnichannel strategy to work, so send an integrated message across both tools – that is, in interactive SMS and in the media (social network, blog, etc.) to which the user will be redirected.
The union of social media with interactive SMS is necessary to win over potential customers.
With a multichannel strategy, you can guide them towards a deeper relationship with your brand, as well as with your services and products.
Satisfaction survey
A satisfaction survey is a thermometer that will measure the level of customer satisfaction. With the survey results, you will have an overview of failures and problems, as well as the actions that are bringing good results.
To conduct the survey, the system simply sends users an SMS with a question, asking them to rate the service they received. The responses will be returned to the company's database for the appropriate analysis.
SMS has proven to be a very efficient trend in customer service as a way to avoid alternative contact channels and the delay of telephone calls.
One possibility in a clinic, for example, is to create a system to receive requests for consultations/exams and requests for information in general via SMS.
In this case, there are solutions that process the SMS brazil whatsapp data received and direct them to a call center, which can respond by SMS or even call the customer, providing the desired information or scheduling appointments.
Appointment reminders via SMS
Still regarding the example in a clinic, for example, alerts sent via SMS replace the traditional calls that should be made the day before an appointment.
This tool saves you money on telephone costs. Not to mention the time savings, since text messages can be sent all at once, controlled by software that stores your patients' database.
The care taken in sending and controlling responses makes a difference for greater comfort and agility in relationships with patients.
Do you have a clinic or healthcare institution? Learn how to use interactive SMS for patient care .
How to use Interactive SMS
The great highlight of interactive SMS is its versatility. Therefore, SMS is used not only to sell services and/or products, but also to conduct satisfaction surveys, as well as for other mobile marketing actions.
The strategy can be used to run promotions that bring consumers to the store or conduct satisfaction surveys, for example.
The tool can be used to maintain a conversation with the consumer, in order to maintain post-sales actions and exclusive offers after the customer has confirmed the purchase.
One of the advantages of interactive SMS is that it is carried out via chatbot, meaning that your company does not need human intervention.
In their communication plan, companies must develop strategies, combining this communication resource with other equally important ones, such as social networks.
Interactive SMS + social networks
To strengthen the relationship between consumer and company, in addition to engaging customers, using interactive SMS in conjunction with social networks is of fundamental importance.
On your company's blog, interactive SMS can also direct potential customers to a specific post, strengthening, for example, the relationship with a specific audience.
It is important to be consistent for an omnichannel strategy to work, so send an integrated message across both tools – that is, in interactive SMS and in the media (social network, blog, etc.) to which the user will be redirected.
The union of social media with interactive SMS is necessary to win over potential customers.
With a multichannel strategy, you can guide them towards a deeper relationship with your brand, as well as with your services and products.