AI techniques like sentiment analysis give you a quick
Posted: Wed Jan 22, 2025 10:57 am
Screenshot of Sprout's Spike Alerts functionality that luxembourg b2b leads notifies you when your brand mentions increase dramatically
Track online reviews
Customers often flock to review sites to complain about a company, but manually monitoring all the different review platforms is challenging. Sprout simplifies online review management by pulling reviews from Facebook, Google My Business, TripAdvisor and other online review sites into one platform. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.
A screenshot of Sprout Social’s review management feature that shows you review sentiment from different sources and which you can filter by tag.
Leverage AI
, data-informed pulse check on how your audience feels about your brand. Sentiment analysis tools process millions of comments in minutes, distilling the data into an accessible dashboard. Sprout’s tools can also analyze multilingual data, uncover trending topics across social media networks and review platforms with hashtags and keywords.
Screenshot of Sprout Social’s sentiment analysis tools showing negative and positive sentiment scores and identifying sentiment trends across timelines
Ensure follow-ups
Tech integrations and social media automation can ensure timely responses to complaints without having a team of agents working 24/7. For example, in Sprout, the Bot Builder helps you create automated chatbots and our Saved Replies help your team respond to common complaints even faster.
Also integrate your customer service tools with a CRM to access and update customer profiles, histories and preferences. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.
Track online reviews
Customers often flock to review sites to complain about a company, but manually monitoring all the different review platforms is challenging. Sprout simplifies online review management by pulling reviews from Facebook, Google My Business, TripAdvisor and other online review sites into one platform. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.
A screenshot of Sprout Social’s review management feature that shows you review sentiment from different sources and which you can filter by tag.
Leverage AI
, data-informed pulse check on how your audience feels about your brand. Sentiment analysis tools process millions of comments in minutes, distilling the data into an accessible dashboard. Sprout’s tools can also analyze multilingual data, uncover trending topics across social media networks and review platforms with hashtags and keywords.
Screenshot of Sprout Social’s sentiment analysis tools showing negative and positive sentiment scores and identifying sentiment trends across timelines
Ensure follow-ups
Tech integrations and social media automation can ensure timely responses to complaints without having a team of agents working 24/7. For example, in Sprout, the Bot Builder helps you create automated chatbots and our Saved Replies help your team respond to common complaints even faster.
Also integrate your customer service tools with a CRM to access and update customer profiles, histories and preferences. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.