Speaking of SMS or phone calls as ways to contact consumers, it is also important to highlight that collecting payments via telephone is not always the best option. There are benefits, but there are also disadvantages.
With the right tool, you can increase productivity if there is more automated routing.
Use technology to your advantage. For example, have you heard of the CPC robot ? Its main objective is to automate processes prior to collections contact. Technology increases the volume of contacts with the right person, making it possible to achieve much better performance.
And since we are talking about CPC robots, let's delve deeper into the advantages of using technology as an ally to collection techniques.
Well, the first step is to know that investing in technology does not necessarily mean spending excessively on cutting-edge equipment or software resources.
The strategy, in fact, follows the trend in the call center market – in debt collection, it would be no different: process automation.
Digital billing is an example: it can be done via SMS or even RCS, a technology with features similar to WhatsApp – a channel that, however, does not run the risk of account blocking when billing customers.
Billing solutions like automation will make it possible for your vietnam whatsapp data team to track metrics, train new employees, and work with customers even more robustly.
Billing via chatbot: reduce costs for your company
Debt collection in times of crisis requires strategy and we want to help you with some tips. Adopting omnichannel strategies is one of the trends in the debt collection sector.
It is possible to use less voice and more self-service to carry out the operation, sending, for example, notices to customers about debts even before the due date or mapping consumer behavior by using information available in the system.
TACTIUM hopes that the current obstacles in debt collection management will serve to build new paths, where the integrated system, the availability of technology, the monitoring of indicators in real time and the automation of processes will become a reality.