Because the predictive dialer quickly identifies whether or not a call has been answered, it is easier to eliminate a call that does not meet the expected goals.
If this happens, the predictive dialer quickly moves on to the next calls, which avoids wasted dialing.
Reduces agent downtime
The fact that calls are made before the current service is finished means that operators have virtually no downtime.
With dialing taking place within appropriate parameters, the result is that an operator is practically always making calls during their productive period.
Performs lead management
Because it uses highly relevant statistical calculations, this tool also offers the advantage of offering easier lead management.
It is possible to create contact lists according to certain uk whatsapp data characteristics to segment the campaign, for example, and it is also possible to choose certain preferred times for certain lists.
Reduces costs
With fewer wasted calls, the call center spends less on fees that would be charged for a call that did not result in the desired service.
Increased productivity reduces the waste of resources.
Increases the quality of service
The quality of service is positively impacted.
With a greater number of calls being distributed to operators with better rates, the chances of quality service are greater.
The customer can also leave more satisfied after fast service, which clarifies important issues about the campaign and is able to help them in some way.
What operations is the predictive dialer suitable for?
The first question that must be answered is: what type of call center operates in your company?
Is it active (i.e. only makes calls), passive (only receives calls) or mixed (receives and makes calls)?
This answer is extremely important, because from it you can think about which strategies will guarantee the greatest success for your operation.
In general terms, we can say that the predictive dialer is recommended for operations with 4 or more agents, when the entire team works with the same customer portfolio, that is, when all customers can be worked on by the entire team.
TACTIUM specializes in developing high-tech software solutions.
Our focus is on customer relationship software, with specific solutions designed to ensure increased productivity, improved customer relationships, optimization of available resources, and much more.