Additionally, your service will be faster if you integrate your networks in one place.
Centralize your service
As we said in the previous topic, when you centralize your service, the waiting time will be shorter.
Example: with Digisac you can define the number of customers that each salesperson country code philippines list will be responsible for. Or transfer them to a different department, or to a free attendant.
You can use the Digisac robot to provide 24-hour support and answer frequently asked questions from your customers. Send offers to a VIP list using “tags”; there are thousands of possibilities in one place.
Prepare for trouble
When demand increases, problems can arise and you need to be prepared for that.
Have a plan B, think about the responses you will give in different situations such as a delay in the order or an unsatisfied customer, or a technical failure.
Set aside a few people to be responsible for support, and stay calm in all cases; customer satisfaction is what matters most if you want to build loyalty.
Structure your campaign
What is your goal during Black Friday? What results do you hope to achieve? Based on this, it is important to chart a path and define the actions you will take to achieve this result.
Put everything on paper, the steps, and how each member of your team will help you achieve this goal; planned actions avoid headaches during the process and, as mentioned before, be prepared for unforeseen events.