Unlike a few decades ago, when a brand's reputation revolved almost entirely around the quality of the product or service, today customers also seek a good experience in their relationship with brands. With increasingly email list usa unlimited access to consumer reviews and comments regarding their purchases and with the market becoming increasingly aware during the act of purchasing, seeking information and comparing competitors, brand reputation is the main attribute responsible for the success or failure of brands on the internet.
And a positive reputation in this scenario depends directly on the service provided at all stages of the relationship with the customer, which must follow good practices , in addition to being integrated between its various means, such as telephone and social networks.
"But how can we increase the scope of our services without increasing costs?
If your company is having high costs with communication rates, the best way to reduce them is through the use of VoIP (Voice over IP) technology.
VoIP is a technology based on Cloud Computing, in which voice data is sent over the Internet. With this, all you need is an Internet connection and an application ( softphone ) or IP phone to make and receive calls.
Through this, companies can invest and migrate to digital telephone exchanges, which use mobile data or a Wi-Fi network to make calls, and have much lower rates when compared to analog telephony. This reduction occurs mainly in long-distance calls, since VoIP calls generally do not have different prices for calls of this type.
VoIP plans are flexible! At ligue.me, with our special plan, you pay only R$99.00 per month, receive 50% back in credits and if you run out, you can top up your account at any time . You can also make calls from any computer, notebook, tablet, smartphone, IP phone or ATA adapter. ligue.me has high availability cloud telephony that has features such as CRM integration, URA and VoIP, included in a wide variety of plans and contracting options. Get the support and ideal tools to help your company grow. We offer smart and personalized solutions. Talk to one of our representatives or visit our plans page by clicking here and learn more!