How to use artificial intelligence in business process automation?

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Nowadays, artificial intelligence is no longer just a technological curiosity, but a real tool that can support your business in many ways. Thanks to the development of AI, companies can process data much faster and more efficiently, and therefore - better understand the needs and expectations of their recipients, and even predict their future behavior

Let's add that we can also use AI in mundane "everyday" office activities - check out the list of top online tools using AI . In this entry, however, we will go a level higher - I will describe how to use AI in business process automation.

Automating selected processes in our company is a great solution, thanks to which we will free our team from repetitive tasks and we will be able to focus on more creative or strategic ones. One of the first and most obvious benefits that automation can provide us with is time and cost optimization . The more repetitive tasks we automate using AI, the more time and energy we will be able to devote to tasks that really develop our business. In addition, thanks to artificial intelligence, we can develop our activities in areas such as: customer service, data analysis or research. In today's entry, we will discuss these topics that you can certainly implement in your company.

1. Basics of Business Process Automation
Basics of Business Process Automation
1.1 Business Process Management (BPM) - what is it?
Business Process Automation in many, especially large and technologically advanced companies, goes hand in hand with Business Process Management (BPM) , thanks to which even more processes can be improved, such as analytical morocco telemarketing data or implementation issues. BPM is, in short, a process that organizes all automation processes and focuses on the strategy and goals themselves, rather than on the method of automation itself.

Business Process Management is a process that can be divided into stages such as:

1. Design
Business process design involves analyzing current efficiency on a selected level and determining achievable goals. In short, it aims to find the answer to the question "what statistics of our company do we want to improve?"

2. Modeling
In order to implement any automation in our operations, we must first break down the processes taking place into their prime factors and locate those that can actually be carried out more efficiently. Event Storming can be a very good tool/technique for this purpose.

3. Execution
Once we have designed and modeled automation, we can move on to its implementation. It is always worth testing it on a small group of users to avoid problems on a large scale. If the automated process touches on sensitive user data - be sure to take care of securing this data.

4. Monitoring
This is extremely important, especially in the early stages of automation implementation, because it allows us to verify the effectiveness and correctness of the process.

5. Optimization
Based on the data obtained from process monitoring, we will receive many insights that can help us “polish” our automated process.

Business Process Automation (BPA) - what is it?
1.2 Business Process Automation (BPA) - what is it?
To delve into the methods and techniques of automating processes in our business, we must first familiarize ourselves with the definition of Business Process Automation (BPA) . BPA, or in loose translation "Business Process Automation" is a way to streamline our company's operations using technological solutions, which in short means reducing the activities that must be performed "manually" by our employees.

Examples of benefits resulting from the implementation of Business Process Automation:

Improving project management
Optimization of repeatable processes
Minimizing user-involved tasks
Minimizing or completely eliminating so-called sales bottlenecks and many more…
BPA is a very broad field, the proper mastery of which will allow you to increase the efficiency of your company many times over , especially if you combine it with fields such as BPM (Business Process Management) or RPA (Robotic Process Automation).

Robotic Process Automation - what is it?
1.3 Robotic Process Automation (RPA) - what is it?
Robotic Process Automation is one of the most advanced (technologically) methods of automating processes in a company. It involves the use of software robots (bots) that imitate human actions . These bots execute commands based on algorithms and rules and can perform tasks almost 100% without involving the user. Software robots can, like users, log in to services, navigate pages or interpret individual data.

The RPA method has been known for many years, but today it is increasingly being combined with machine learning, which further enhances automation.