Chatbot in Bitrix24: the benefits of purchasing Chat Booster
Posted: Tue Jan 21, 2025 4:01 am
Meet the new chatbot for Bitrix24 capable of automating communication with leads, opportunities and customers to increase your company's revenue.
Many companies still haven't realized how useful a chatbot can be to scale results in different areas.
Whether it's to increase sales for the sales team, capture more leads in marketing, offer 24-hour service and support or even conduct customer satisfaction surveys .
Having a chatbot that is well aligned with strategic objectives can be the quickest solution to increase sales.
Therefore, in this article we will talk about the benefits of the new chatbot integrated into the Bitrix24 open channel , Chat Booster. An intuitive and easy-to-use application, fully developed by Br24.
Want to know how to automate your company's communication in a simple way? Then keep reading this article.
What are the benefits of Chat Booster integrated with Bitrix24.CRM?
The new chatbot integrated into Bitrix24 CRM can be leveraged at different points in the customer journey .
It allows you to automate communication processes with leads, opportunities and customers, saving your salespeople and consultants time to positively impact ROI.
With Chat Booster you can also:
Capture leads much more efficiently without having to use forms;
Reduce your customers' waiting time ;
Offer 24h support ;
Direct the lead to the correct consultant to speed up sales;
Provide excellent service whether through your website or WhatsApp ;
Update a field in your contact from a question-type interaction;
Keep a history of each interaction with the customer to understand their pain and, therefore, solve problems quickly;
Create automation flows with personalized messages.
It is possible to have up to 5 different chatbots , which can be applied to any Bitrix24 Open colombia telemarketing data Channel, as long as it is based on the exchange of instant messages.
image with shades of blue, a cell phone and a tablet appear in the layout and next to it is written: Free eBook Chatbot: How to personalize your customer experience. A guide on how to use chatbots to provide quality automated service.
How can Chat Booster solve my business problems?
As we mentioned earlier, Chat Booster doesn’t have to be used only by sales teams. If you consider the entire customer journey, you’ll find some contexts where it can be very useful.
We have selected some of them so you can imagine how Chat Booster can be of great help in your company:
1) Have 24-hour customer service
Companies generally operate during business hours, that is, from 8 am to 6 pm. After this period, customer service simply does not work or operates at a reduced pace.
However, this is exactly when customers are available to contact your company , whether to ask a simple question or resolve a problem they are having with your products or service. And who will be available to assist them?
Chat Booster was created to primarily solve this communication problem.
Most of the time, companies do not have the means to hire an extra team to work at alternative times, so a chatbot can be the most cost-effective solution to ensure 24-hour online service.
Your leads and customers can be served at any time of the day , as the app has no time limit. Just choose the open channel that your company needs to be available on – be it the website, WhatsApp or landing pages – create the bot automation flows and that's it!
2) Capture and nurture your leads
You can configure your chatbot to capture your leads , going beyond traditional forms. All information will be stored in your CRM software , in addition to updating the fields if it already exists in your database.
After capture, you can still send notifications of promotions and content to keep the lead engaged, increasing the chances of conversion.
3) Escalate your support team's services
The truth is that some problems can be solved by the customers themselves , all you need to do is offer good guidance.
You may have already identified some very recurring doubts.
Your support team may already have some answers ready to put in the chat. In this case, Chat Booster can create a series of interactions in the form of questions , which will show the customer how they can solve the problem on their own.
This way, your support team can focus exclusively on the most difficult demands that really require a specialist to resolve.
To do this, you will need to map out the most frequently asked questions and create a logic for your Chat Booster. The best part is that over time your bot will become smarter and more complete , helping to scale your support team's services.
Many companies still haven't realized how useful a chatbot can be to scale results in different areas.
Whether it's to increase sales for the sales team, capture more leads in marketing, offer 24-hour service and support or even conduct customer satisfaction surveys .
Having a chatbot that is well aligned with strategic objectives can be the quickest solution to increase sales.
Therefore, in this article we will talk about the benefits of the new chatbot integrated into the Bitrix24 open channel , Chat Booster. An intuitive and easy-to-use application, fully developed by Br24.
Want to know how to automate your company's communication in a simple way? Then keep reading this article.
What are the benefits of Chat Booster integrated with Bitrix24.CRM?
The new chatbot integrated into Bitrix24 CRM can be leveraged at different points in the customer journey .
It allows you to automate communication processes with leads, opportunities and customers, saving your salespeople and consultants time to positively impact ROI.
With Chat Booster you can also:
Capture leads much more efficiently without having to use forms;
Reduce your customers' waiting time ;
Offer 24h support ;
Direct the lead to the correct consultant to speed up sales;
Provide excellent service whether through your website or WhatsApp ;
Update a field in your contact from a question-type interaction;
Keep a history of each interaction with the customer to understand their pain and, therefore, solve problems quickly;
Create automation flows with personalized messages.
It is possible to have up to 5 different chatbots , which can be applied to any Bitrix24 Open colombia telemarketing data Channel, as long as it is based on the exchange of instant messages.
image with shades of blue, a cell phone and a tablet appear in the layout and next to it is written: Free eBook Chatbot: How to personalize your customer experience. A guide on how to use chatbots to provide quality automated service.
How can Chat Booster solve my business problems?
As we mentioned earlier, Chat Booster doesn’t have to be used only by sales teams. If you consider the entire customer journey, you’ll find some contexts where it can be very useful.
We have selected some of them so you can imagine how Chat Booster can be of great help in your company:
1) Have 24-hour customer service
Companies generally operate during business hours, that is, from 8 am to 6 pm. After this period, customer service simply does not work or operates at a reduced pace.
However, this is exactly when customers are available to contact your company , whether to ask a simple question or resolve a problem they are having with your products or service. And who will be available to assist them?
Chat Booster was created to primarily solve this communication problem.
Most of the time, companies do not have the means to hire an extra team to work at alternative times, so a chatbot can be the most cost-effective solution to ensure 24-hour online service.
Your leads and customers can be served at any time of the day , as the app has no time limit. Just choose the open channel that your company needs to be available on – be it the website, WhatsApp or landing pages – create the bot automation flows and that's it!
2) Capture and nurture your leads
You can configure your chatbot to capture your leads , going beyond traditional forms. All information will be stored in your CRM software , in addition to updating the fields if it already exists in your database.
After capture, you can still send notifications of promotions and content to keep the lead engaged, increasing the chances of conversion.
3) Escalate your support team's services
The truth is that some problems can be solved by the customers themselves , all you need to do is offer good guidance.
You may have already identified some very recurring doubts.
Your support team may already have some answers ready to put in the chat. In this case, Chat Booster can create a series of interactions in the form of questions , which will show the customer how they can solve the problem on their own.
This way, your support team can focus exclusively on the most difficult demands that really require a specialist to resolve.
To do this, you will need to map out the most frequently asked questions and create a logic for your Chat Booster. The best part is that over time your bot will become smarter and more complete , helping to scale your support team's services.