When working in the B2B direction, you have to communicate with a large number of personnel before reaching your immediate supervisor. Therefore, a manager needs to be able to communicate with secretaries, subordinates, and other salespeople. The main thing is to organize the work so that it leads the manager to the right person. After all, secretaries often forward letters from salespeople and are in no hurry to connect with decision makers.
Skills of working with secretaries and reaching out to management
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Having learned to speak on overseas chinese in europe data the phone in such a way as to convey his idea, the manager will be able to get the necessary contacts and reach the boss. A professional employee always works with objections, knows what to say to the usual: "The boss is currently busy and will not be able to receive you." There are special techniques that allow you to achieve the desired contact.
Critical thinking, decision making skills
Managers are taught management strategies in special trainings. However, many do not know that decision making after the ability to critically evaluate the situation is also a valuable skill.
In sales, it is necessary to analyze all the information received, and for this, one should approach data filtering competently.
Two categories of skills will help with this:
Decision making skill.
Digital decision making.
To better understand what these sales manager skills consist of, you can refer to the following concepts:
Digital decision making explores economics, the market, demand and resource calculations, queueing theory, profit-making methods, and more.
Decision-making skills require studying various methods and algorithms that will lead to the correct behavior strategy.
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Stress resistance
Without the ability to cope with stress at the right moment, it will not be possible to achieve good sales. Some people are afraid of the mere sight of a sales funnel. After all, how wide its beginning is, and what a narrow passage of the neck must be overcome to achieve a sale.
Not all clients reach the point that the manager wants to set. If the deal falls through at the last moment, this can lead to serious stress, and in the long term - even depression. Therefore, in order not to end up on the pyramid of disappointment, you should work with anti-stress techniques.
What do you need to do to become stress-resistant?
Accept that not all clients will follow through. Don't react painfully to failure, look for new options.
At the same time, communicate with clients who have not yet decided, and with those who are already ready to purchase the product.
Learn to accept refusals. To do this, specifically take on difficult clients, practice communication development skills on them. Do not overload yourself and control your emotions.
Communicate with friends and colleagues. Talk about successful deals, share failures, listen to advice.
Know how to value your work. Even if one client refused, this does not mean failure. Think about successful cases, for example, out of a hundred deals, 50 were completed, this is considered a good indicator, but there is something to strive for.
If there are a lot of failures, try to step back and imagine the situation in a different context. Think about the fact that you are healthy, you have a family, a hobby, step away from the negative for a minute. And then imagine that someone lives even worse, someone does not even have a roof over their head. Then thank life for the opportunities provided and work on. If failures fall one after another, use the "negative visualization" method.