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[shaownhasan]

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For example, you can set up instant replies to respond immediately to people who message your business for the first time. Automation features like saved replies support text, emojis, and links. They also allow automatic personalization, which you can use to greet people by name or add a business's contact information.

Automating away messages can also be helpful, especially if greece b2b leads your team isn’t online 24/7. You can set a schedule for these automated messages so that they are only sent when your team is not online. Consider adding helpful resources to these messages so customers can get the answers they need or take the action they want without having to wait for your team to get back.

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While these automated features can make customers happier while taking the load off your team, it’s important to note that they won’t improve your page’s response rate or response time. Meta does not count immediate replies or away messages toward response rates.

If increasing your page response rate or getting the "Extremely Responsive" badge on your Facebook page is a priority, you can still use the automation features above. But you'll also want to work with your team to check inboxes and follow up with manual replies to address any response rate issues.

Want a balance between automated and manual replies? Using saved responses, you can build a library of responses based on common questions or messages your team receives.