Customer behavior is "visible" and problem solving is efficient!
Posted: Mon Jan 20, 2025 3:19 am
Many online shopping consumers in Malaysia are accustomed to "asking through customer service first before placing an order." iQueen MY installed the Omnichat customer service plug-in on the website, which not only allows customers to make inquiries conveniently, but also has the function of tracking customer website behavior to know the customer's behavior. The page you were browsing when you asked the question and the page you are currently browsing allow customer service staff to quickly understand the customer's situation, solve the problem, and increase the order transfer rate.
The customer service system connects e-commerce member information, product catalogs, and tracks customer website behavior.
The Omnichat system is deeply integrated with 91APP, allowing qatar email list customer service staff to see the customer's membership number, shopping cart status, and recent orders from the dialogue management background, allowing the e-commerce customer service team to provide as considerate and thoughtful services as physical store clerks.
Integrate multiple pages and channels to see statistics
In the Omnichat conversation management system, it can not only handle website conversations, but also connect Facebook private messages, LINE official accounts, Instagram private messages , and WhatsApp Business messages to integrate all conversations. iQueen MY connects multiple Facebook fans to the Omnichat system.
The customer service system connects e-commerce member information, product catalogs, and tracks customer website behavior.
The Omnichat system is deeply integrated with 91APP, allowing qatar email list customer service staff to see the customer's membership number, shopping cart status, and recent orders from the dialogue management background, allowing the e-commerce customer service team to provide as considerate and thoughtful services as physical store clerks.
Integrate multiple pages and channels to see statistics
In the Omnichat conversation management system, it can not only handle website conversations, but also connect Facebook private messages, LINE official accounts, Instagram private messages , and WhatsApp Business messages to integrate all conversations. iQueen MY connects multiple Facebook fans to the Omnichat system.