Jacky also said that Omnichat's custome
Posted: Sun Jan 19, 2025 10:21 am
After using Omnichat, everything is integrated into a single interface and clearly distinguished according to the processing progress. myBRA said: "It is really convenient and saves a lot of time!"
Did you know? myBRA’s e-commerce annual revenue exceeds 100 million, and the demand for customer service in the underwear industry is huge, but only 2 customer service staff are needed to handle all customer service work!
Through Omnichat, myBRA integrates FB, LINE, IG, and website information into one-stop management, and integrates the membership system. Customer service staff can handle customer issues more quickly through member numbers, shopping cart information, and recent orders.
Customer service data statistics help managers understand the japan email list situation
In addition, r service data statistics are very helpful to managers. He said, "I can now quickly understand how many customer service inquiries there are and how long it takes customer service to handle a case."
Omnichat counts message volume, waiting time, processing time, as well as the processing status of different channels and different customer service, allowing brand managers to quickly grasp the situation.
In the Omnichat dialogue message management interface, customer service staff can also directly click on the website's products to recommend to the customer. Simply click to send, and the customer will receive a message card containing product photos, names, prices, purchase links and other information. If the customer views After placing an order for the product, the Omnichat system will also record the shopping guide conversion data. This function allows the customer service team’s shopping guide power to be quantified.
Did you know? myBRA’s e-commerce annual revenue exceeds 100 million, and the demand for customer service in the underwear industry is huge, but only 2 customer service staff are needed to handle all customer service work!
Through Omnichat, myBRA integrates FB, LINE, IG, and website information into one-stop management, and integrates the membership system. Customer service staff can handle customer issues more quickly through member numbers, shopping cart information, and recent orders.
Customer service data statistics help managers understand the japan email list situation
In addition, r service data statistics are very helpful to managers. He said, "I can now quickly understand how many customer service inquiries there are and how long it takes customer service to handle a case."
Omnichat counts message volume, waiting time, processing time, as well as the processing status of different channels and different customer service, allowing brand managers to quickly grasp the situation.
In the Omnichat dialogue message management interface, customer service staff can also directly click on the website's products to recommend to the customer. Simply click to send, and the customer will receive a message card containing product photos, names, prices, purchase links and other information. If the customer views After placing an order for the product, the Omnichat system will also record the shopping guide conversion data. This function allows the customer service team’s shopping guide power to be quantified.