Bind customer community identities to fully

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A solution for the tourism industry, Omnichat creates a complete travel and consumption funnel from customer acquisition, conversion to retention.
Omnichat has complete customer service integration functions + various marketing modules, which can effectively manage members from different communities (FB, IG messager / LINE / What's app / official website, etc.) in one stop, and use various marketing functions, which are effective in three stages Acquire customers and achieve the effect of increasing conversions.


1. Patented official website dialogue plug-in: chat with customers in real time, and can also be directed to other communities, providing first-line customer service
Taking Shanfu Travel and Jiaoxi Royal Hotel as examples, they have introduced the Omnichat patented official website dialogue plug-in, allowing customers to immediately receive official customer service care on the official website homepage (desktop/mobile version synchronized). If they have any booking or itinerary needs, they can directly go through The customer service usa email list dialogue plug-in is assisted. In addition, the function of synchronously linking to the official community also greatly improves the user experience. Seize effective customers immediately on the front line and never miss any order opportunity.


understand customer preferences and needs
To fully understand your customers and tailor them to their preferences, you no longer need to ask customers to fill out lengthy questionnaires again. Starting from the identity binding of the community, as long as the customer moves his finger, it can be completed in two steps.
Once the binding is completed, on the data side: you can master all inbound traffic, understand customer preferences, products/services they have browsed, label customers, and track all consumption behaviors of customers on your site; in marketing Terminal: You can push messages across channels, set visit time and distance to send caring messages, and send coupons to travelers who have selected room types and itineraries but have not yet checked out, so as to increase customers' checkout conversion rate.