Brand Trust: 3 Factors That Can Drive Away Your Customers

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Just as there are actions that can boost your company's brand trust, it is also very easy to make mistakes that destroy user trust.



Below, we will show you three actions that, by act or omission, threaten your brand's brand trust. And we already know that building trust is a process and, as such, must be carefully done: one misstep can ruin months (and even years!) of work.

Lack of product or service information
In the era of online sales , information is the most valuable bulgaria whatsapp number database thing a consumer has when making a purchasing decision. If you don't have detailed descriptions of your products or services, users will not trust your brand.



Not to mention if the shipping and exchange policies are not clear, or if at the end of the purchase extra charges appear that were not reported in a timely manner.



To avoid these inconveniences, shopping guides are a very useful resource to gain the user's trust. In them, you can describe in depth all the relevant aspects of your products and the purchasing process. In addition, you can accompany the content with videos, tutorials and high-quality images.