How is teleworking organized for a customer service department
Posted: Thu Jan 02, 2025 5:52 am
We are writing this article at a time of an unprecedented event phone number data that is hitting the entire world: the Covid-19 health crisis. Due to total lockdown, companies have had to completely rethink their way of working. In addition to those considered as Operators of Vital Interest (OIV), the luckiest have been able to fully continue their activity, thus putting all their employees on telework. Others, on the contrary, are on total cessation of activity (technical unemployment). Finally, some can partially continue their activity, keeping part of their payroll on telework and the other part on partial unemployment. Today we are going to look at everything that the transition to generalized telework implies for companies.
When the lockdown was called, our priority at Force Plus was to keep all of our employees safe, while continuing our activity as best we could to serve our customers. You are probably aware that our main activity is to improve the customer experience. Our expertise therefore extends from customer relationship management / after-sales service to optimizing sales prospecting, including lead management, relaunching offers, generating qualified appointments for salespeople, etc. The following question then arises: what tools should be put in place to organize teleworking for a customer service department such as Force Plus?
A VPN is a virtual private network, which allows you to create a remote link between two computers. It allows employees working remotely to have access, from home, to all the files located on their work computer or the company's local network. It is strongly recommended to use a VPN when working remotely because it allows employees to share / exchange sensitive data directly via the local network. The VPN creates a tunnel that protects the data that passes through it by encrypting it and therefore making it unreadable from the outside.
A VPN is not the only alternative, but one of the easiest to set up with a good level of security. At Force Plus, we use the Sophos VPN solution , whose offer suits our company size and our needs. We advise you to find the offer best suited to your business, each need being unique.
When the lockdown was called, our priority at Force Plus was to keep all of our employees safe, while continuing our activity as best we could to serve our customers. You are probably aware that our main activity is to improve the customer experience. Our expertise therefore extends from customer relationship management / after-sales service to optimizing sales prospecting, including lead management, relaunching offers, generating qualified appointments for salespeople, etc. The following question then arises: what tools should be put in place to organize teleworking for a customer service department such as Force Plus?
A VPN is a virtual private network, which allows you to create a remote link between two computers. It allows employees working remotely to have access, from home, to all the files located on their work computer or the company's local network. It is strongly recommended to use a VPN when working remotely because it allows employees to share / exchange sensitive data directly via the local network. The VPN creates a tunnel that protects the data that passes through it by encrypting it and therefore making it unreadable from the outside.
A VPN is not the only alternative, but one of the easiest to set up with a good level of security. At Force Plus, we use the Sophos VPN solution , whose offer suits our company size and our needs. We advise you to find the offer best suited to your business, each need being unique.