With a high-volume of repeated questions and support queries, they were spending too much time playing the support role instead of generating leads. To make up for their limited support team, the founders eventually turned to an AI chatbot provided by Intercom. According to cofounder Pardeep, the chatbot streamlined the entire customer support and sales process with pre-written resolutions to common questions. intercom ai chatbot This reduced their average response time, generated more leads, and resulted in 60 percent more revenue with 9 out of 10 high-value leads using the chat system before buying.
Livechat software is often used to replicate the in-store customer experience online. The problem is, if you’re a startup or a small team like Anymail finder, you lack the bandwidth to deal with multiple complex requests estonia email list at the same time. This can damage customer experience and eventually cause revenues to plunge. That’s why SaaS companies from startups to industry leaders like Salesforce, Drift, and Segment are using AI-powered chatbots to score, support, and generate leads.
3. reach Did you know that buyers are more likely to engage with vendors early in the buyer journey? While in the research phase, 71 percent admit to accepting a contact request with a potential vendor. And when you consider that 92 percent of B2B buyers also use online reviews to inform a purchase, the power of a presence on review sites is not to be ignored.