Calculate your true return on investment (ROI)
Posted: Mon Jun 16, 2025 9:11 am
Average deal size : For B2B marketing campaigns , we track the average size of closed deals. This helps us understand the quality of our leads and more accurately predict future revenue .
First Call Resolution (FCR ) : This metric measures the percentage of customer issues or inquiries that are resolved on the first call . A high FCR is a strong indicator of agent knowledge , efficiency, and customer satisfaction .
Customer Satisfaction (CSAT) Score : We frequently conduct customer satisfaction surveys to assess customer satisfaction with telemarketing interactions. A high CSAT score not only reflects the professionalism and efficiency of our customer service staff , but also helps to establish a positive brand image .
Our ultimate goal is to demonstrate a clear and convincing ROI . We look beyond 1000 mobile number database simple revenue numbers to provide a comprehensive analysis of the financial impact of your marketing campaigns .
ROI Formula : The basic formula for calculating telemarketing ROI is :
We work closely with our clients to track all associated costs, including our fees , data collection costs, and any internal resources allocated to the campaign . We also assist in accurately attributing the revenue generated by our work .
Introducing Long-Term Value (LTV ) : While immediate return on investment (ROI) is important, a truly successful telemarketing campaign should also help build long-term customer relationships and increase profitability. This is where the concept of long-term value ( LTV ) comes in. It measures the total profit a business can expect to earn over the entire lifetime of its relationship with a single customer .
First Call Resolution (FCR ) : This metric measures the percentage of customer issues or inquiries that are resolved on the first call . A high FCR is a strong indicator of agent knowledge , efficiency, and customer satisfaction .
Customer Satisfaction (CSAT) Score : We frequently conduct customer satisfaction surveys to assess customer satisfaction with telemarketing interactions. A high CSAT score not only reflects the professionalism and efficiency of our customer service staff , but also helps to establish a positive brand image .
Our ultimate goal is to demonstrate a clear and convincing ROI . We look beyond 1000 mobile number database simple revenue numbers to provide a comprehensive analysis of the financial impact of your marketing campaigns .
ROI Formula : The basic formula for calculating telemarketing ROI is :
We work closely with our clients to track all associated costs, including our fees , data collection costs, and any internal resources allocated to the campaign . We also assist in accurately attributing the revenue generated by our work .
Introducing Long-Term Value (LTV ) : While immediate return on investment (ROI) is important, a truly successful telemarketing campaign should also help build long-term customer relationships and increase profitability. This is where the concept of long-term value ( LTV ) comes in. It measures the total profit a business can expect to earn over the entire lifetime of its relationship with a single customer .