Smart voice robots can take on updating customer databases
Posted: Sat Feb 22, 2025 9:31 am
WFO (Workforce Optimization) platforms combine WFM functions with work quality assurance capabilities such as call recording, online employee monitoring, and speech analytics. Unlike WFM solutions, which are used in a wide variety of industries, WFO systems are most often used in call centers to monitor operators. Sometimes software vendors refer to WFO platforms as Workforce Engagement Management (WEM) systems, especially if they include gamification and voice applications for employees.
Conclusion WFM platforms are essential for effective planning, forecasting, and budgeting so that businesses can manage their operations effectively. In addition to HR departments and company management, such systems can be useful for employees themselves, and in some cases, for contractors, for example, if they provide outsourced labor services. According belgium cell phone number list to McKinsey, by 2025, robotic systems will be involved in a quarter of all operational processes in the insurance industry, with auto and property insurance being more automated than other segments due to the high degree of standardization of processes.
handling payments, renewing policies, conducting surveys, and collecting initial information for risk assessment. At the same time, the reduction in data processing time can be more than 35%, and the cost of processing applications - by 30%, compared to the indicators of "live" customer support. Increased sales and improved service - these potential benefits from the implementation of a voice assistant have brought us a client that is in the top 40 in terms of insurance premium payments in our country for 2022.
Conclusion WFM platforms are essential for effective planning, forecasting, and budgeting so that businesses can manage their operations effectively. In addition to HR departments and company management, such systems can be useful for employees themselves, and in some cases, for contractors, for example, if they provide outsourced labor services. According belgium cell phone number list to McKinsey, by 2025, robotic systems will be involved in a quarter of all operational processes in the insurance industry, with auto and property insurance being more automated than other segments due to the high degree of standardization of processes.
handling payments, renewing policies, conducting surveys, and collecting initial information for risk assessment. At the same time, the reduction in data processing time can be more than 35%, and the cost of processing applications - by 30%, compared to the indicators of "live" customer support. Increased sales and improved service - these potential benefits from the implementation of a voice assistant have brought us a client that is in the top 40 in terms of insurance premium payments in our country for 2022.