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Videoconferencing for the success of your digital business

Posted: Mon Dec 23, 2024 10:07 am
by shanti65
All companies already know how important it is to maintain a close relationship with their customers , suppliers and their own work team, right? But how can they take advantage of this closeness in an increasingly digital environment? Robotic systems, electronic services that make technology tangible, artificial intelligence to understand users' purchasing behavior, various tools in the digital environment that enable closeness with their customers, but there is still no substitute for face-to-face contact. This is where videoconferencing has helped several companies around the world reposition and leverage their business and be more successful in integrating the real and digital worlds.

Thinking about the advantages of using videoconferencing technology is certainly linked to the benefits of greater reduction in travel costs, contribution to the environment with less travel, increased productivity, reduced time to solve problems, remote training, among others.

However, in addition to all this, new strategies can be leveraged through technology. See below some strategies that have not yet been widely explored and that can benefit your business, in addition to the advantages mentioned above. Follow along:

Content

More virtual reality with video conferencing
Greater productivity in your team
Connectivity and image
More virtual reality with video conferencing
Have you ever imagined having an online chat with the image of the attendant, for example? Many people complain about the automatic way they are treated when activating this type of service, which is often initiated artificially to optimize the attendants' time.

But this is when you can win or lose your customer once and for all. A human attendant already brings this relationship much closer, but the image of this attendant can make this experience even more incredible.

Explaining a problem, asking for clarification about something or even giving a compliment in person gives you greater security and the perception that you will be heard also increases. For this reason, consider the possibility of exploring this functionality in your business.

Greater productivity in your team
There is a lot of talk about reducing time, commuting canadian business email list and getting closer to the company culture, and it is no wonder that videoconferencing is one of the main strategies used by companies to achieve these goals.

But how can we further explore the tool’s features and possibilities?
How to get more out of this?
When you hold meetings with your team, the goal is to align strategies, solve problems, provide training, among other things, right? How about using the tool to promote events with your team, celebrate the best sales and achievements, share success stories and lessons learned with other units, bring in national and international speakers, and surprise with something that has not yet been done.

The possibilities are endless, just let your creativity flow: the marketing and communications team can contribute a lot with new ideas for the tool.

According to studies on the use of video conferencing, the attention span of those on video calls increases by about 35% compared to 23% on audio-only calls. This data shows how productive your team's engagement is with video broadcasts.