Battery of final advice
Posted: Mon Dec 23, 2024 4:29 am
I don't usually give advice because I believe that each organization must find dubai mobile number list free its own path, but it is true that in customer experience there are invariants that we see and that can bring a company closer to success.
They would be more or less these:
The first step, without a doubt, is to deeply understand what customer experience is and to know how to differentiate it from other approaches with which it may overlap. What this avoids is wasted investments and wasted efforts.
As I have already mentioned, finding a reference framework for customer experience is essential, because it serves as a roadmap and helps to set objectives and plan.
We always recommend involving senior management , because customer experience is a cross-disciplinary discipline, and therefore requires a push from the top.
Finally, trust the customer experience tools that we already have available. My advice in this regard would be not to experiment, but to trust what we already know works.
And, although it may seem superfluous, I would suggest enjoying it. Customer experience is a new discipline, and therefore it spreads that value of the never seen and the never done. It is based on principles that explain how human beings interact and record experiences and, therefore, has its origin and destiny in people. There are few things more fascinating.
After sharing all the information with you, we are opening a discussion thread in the comments so you can give us your opinion on customer experience.
Share
They would be more or less these:
The first step, without a doubt, is to deeply understand what customer experience is and to know how to differentiate it from other approaches with which it may overlap. What this avoids is wasted investments and wasted efforts.
As I have already mentioned, finding a reference framework for customer experience is essential, because it serves as a roadmap and helps to set objectives and plan.
We always recommend involving senior management , because customer experience is a cross-disciplinary discipline, and therefore requires a push from the top.
Finally, trust the customer experience tools that we already have available. My advice in this regard would be not to experiment, but to trust what we already know works.
And, although it may seem superfluous, I would suggest enjoying it. Customer experience is a new discipline, and therefore it spreads that value of the never seen and the never done. It is based on principles that explain how human beings interact and record experiences and, therefore, has its origin and destiny in people. There are few things more fascinating.
After sharing all the information with you, we are opening a discussion thread in the comments so you can give us your opinion on customer experience.
Share