Interaction between PABX extensions is free, including calls, transfers, teleconferences and video calls. It is also possible to program follow-me and transfer calls to a preferred cell phone or landline.
Customer service: opinion surveys and IVRs
Audible response units are automatic response systems that play previously recorded messages and are directly connected to a telephone system. The customer has access to a list of options associated with a number russian phone numbersthat can be dialed for automatic redirection to the department of interest. This is a basic example of the use of URA, which offers possibilities for branching and directing according to the structure and needs of the company.
The URA assists in customer service, reducing waiting times and missed calls, and facilitates access to customer opinions about the service provided by the company. The URA enables the strategic provision of opinion research, records customer reports and all data, which are then used in the system's analytical research.
Integration with business management platforms
It is possible to combine PABX technology with the business management platform ( CRM ), which integrates all service channels, e-mail, chats and telephony, and centralizes customer service information and records on a single platform, capable of automating processes and tasks with automatic responses and reminders, in addition to offering statistical analyses and reports.
"PABX technology, in addition to essential features for inserting your company into the digital environment, offers advantages such as flexibility, scalability and autonomy. It allows for cost reduction, as in addition to free calls between extensions, it allows conference calls with an unlimited number of participants, and eliminates the need for equipment, physical spaces and on-site maintenance.
The initial investment in this technology is low, compared to other options on the market, and the service plans are flexible and adaptable to the company's needs.
It is important to have a company that can keep up with the growth of your business. ligue.me has a series of PABX plans , with a high availability cloud, and the best support for your company's telephone system. Talk to one of our representatives and get your questions answered.