Zendesk is ranked among the leaders in the CRM vendors segment in Gartner's Magic Quadrant. For those who don't know, Zendesk is a consulting firm specializing in information technology, whose research helps hundreds of companies around the world make better business decisions.
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Summary
Zendesk is a software that helps businesses deliver high-quality customer service. Its platform integrates different communication channels, such as WhatsApp, social media, and email, to ensure a seamless experience across all channels.
Zendesk's key features include: internal and external conversation tools, easy-to-install applications, process automation, data analytics, and scalable infrastructure that adapts to changing needs.
Companies of all sizes rely on Zendesk to power their operations, from startups to giants like Dropbox, Disney, and Airbnb.
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In this article you will learn:
What is Zendesk?
What is Zendesk for?
What are Zendesk's main features?
Who uses Zendesk?