Nowadays, the Internet is so crowded that it is difficult to stand out among so much information. Companies are looking for digital channels to attract attention and to have contact with users. Consumers accept this fact and prefer to have contact with companies through messages .
Goodbye to the digital media of the past, traditional media such as call centers, for example, are already obsolete. The solution that has been proposed to make both companies and consumers happy is: chatbots .
You've probably heard about them, you know that chatbots are all the rage, you sense that they're important, but you don't really know what they are or where to start implementing them in your company. That's why it's important that you don't miss this post. In less than 2 minutes, they'll stop being strange to you and you'll want to have one.
But a chatbot is much more vietnam whatsapp number than an automatic messaging service, it is a very effective tool that offers great advantages. Start your adventure in the exciting world of live chats!
We assure you that once you have read this article you will not be able to live without one.
What is a chatbot?
In a simple and understandable way, we can define a chatbot as an assistant that communicates with users through text messages . On many other occasions, it takes shape by becoming a virtual companion that integrates into websites, applications, etc., chatting and helping users.
It is a technology that allows the user to maintain a conversation through software that is integrated into a specific messaging system, such as Facebook, Twitter, Telegram, WhatsApp, etc.
The system is programmed to interact with the customer and resolve any queries, but without a physical person answering. They have the advantage of always being available to resolve the queries of users who want to contact you at any time of the day .
Therefore, we are talking about a tool that automatically interacts with users and potential clients in order to guide them towards the desired action (conversion).