Do you like to be on top of trends and want to grow even more in 2021?
Invest in hiring cloud systems. Cloud contact centers are a demand that has gained even more strength in this post-pandemic period, when digital transformation had to be accelerated in Brazil.
In a dynamic market like the current one, in which new work models such as home office are being expanded, companies that already have a cloud contact center are one step ahead of the competition in relation to digital strategies.
Security, scalability, cost reduction, agility and productivity: which company doesn't want this combo?
Cloud contact centers offer technology that can help you adapt to different work realities, ensuring all of these benefits and others that will be discussed below.
Cloud computing: a trend in the world and in Brazil
By 2021, 75% of large enterprises will implement at least azerbaijan whatsapp data one hybrid integration platform with multi-cloud provider capability.
This is Gartner's prediction, which advises that organizations must adopt a differentiated approach to cloud solutions.
In Brazil, the service has increasingly helped businesses to grow, providing greater speed and scale to processes.
The country followed the global trend of growth in cloud computing and also started to invest more in this area.
According to the study “Global Cloud Computing Performance”, carried out by BSA with 24 countries that lead the global Information Technology (IT) market, Brazil jumped from 22nd position in 2016 to 18th in 2018.
By 2021, Brazilian companies will invest R$29 billion to hire cloud systems, according to estimates by the Brazilian Association of Information and Communication Technology Companies (Brasscom). Growth in the segment between 2018 and 2021 is expected to be 27% per year.