Ability to understand details
It is very important in the work of the COO - to thoroughly understand all the intricacies of the internal processes of the company. The management of many companies faced the fact that the hired operational directors were superficially competent. At the same time, they did not understand the specifics of the enterprise's activities at all. In other words, they were not immersed in the essence of the organization's work, did not delve into how the company sold the goods and what the product was in principle. All their activities were correct according to the regulations, but not viable in practice. A competent operational director is obliged to identify the main thing from all the regulations and adapt it to the realities of the company.
Ability to delegate
An equally important skill is overseas chinese in uk data to delegate work. For example, a company wants to organize a corporate event for employees, but there are no HR specialists on staff. In this case, the operations director is not obliged to take full responsibility for the event or prepare it. He must break the entire organization process into large and small tasks, and distribute their implementation among the company's employees. All processes must be kept under control.
Skills of the Operations Director
Some specialists avoid delegating because they are afraid to entrust the task to someone else. It seems to them that another employee will not cope or will do much worse than he can do himself. Therefore, when hiring for a vacancy, you need to focus on those employees who inspire confidence with their track record and experience. If there is an understanding that the position is occupied by a highly qualified person, then delegating work to him will not be scary.
Ability to make unpopular decisions
Another important skill that shows a good COO. Any company can face a crisis: it will be necessary to reduce staff, reduce employee salaries, deprive them of bonuses. A competent COO should talk openly with colleagues and employees, explain the current situation, using reasonable arguments. If employees understand why their salaries have been reduced and why they will not be given bonuses, they will survive difficult times much easier and will be motivated to return everything to its previous course.
It is very important to start with yourself when making unpopular decisions. Management also needs to give up bonuses and incentives. The department motivation system needs to be redesigned so that the lack of funds is compensated primarily from the salaries of top management.
It is obvious that the functions of the COO are quite broad. Often, it is the COO who must resolve the most incomprehensible and confusing situations that arise in production.
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