Customer service inquiries from large companies usually result in hundreds of messages pouring in in a short period of time. For a complete customer service team and business team, the basic version of WhatsApp Business can only support up to 2 people (1 person on mobile phone, 1 person on mobile phone). desktop computer), cannot keep up with the needs of multi-person collaboration in large enterprises.
Opening the WhatsApp Business API through Omnichat can support team use and handle conversations on desktops and mobile APPs at the same time. The advantage is not only that, you can also clearly manage conversations in one backend, assign responsible personnel, and effectively count the progress of conversation event processing.
Let the company take ownership of " contact information" and "conversation records" and store them properly to reduce risks.
WhatsApp Business API Features
Automated notifications
WhatsApp can replace the functions of traditional brazil email list email and phone calls. For example: After the event registration is successful, you can use the WhatsApp Business API to automatically send a message to the registrant's WhatsApp. Or integrate the original CRM system within the enterprise to send exclusive messages to VIP customers.
Omnichat's automated notification for WhatsApp Business API can automatically send Template Messages to exclusive customers by importing the phone numbers of event participants. You can also use tags to target customers with specific tags at once and send messages suitable to them in bulk.
Only by enabling the WhatsApp Business API to send messages can you further apply for the Green Tick green label, which brings trust and credibility to the brand.
WhatsApp Business API Features
A multi-person team shares a WhatsApp business number
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