SendGrid's customer support, including knowledge center, FAQ, and AI chat support, often leaves users wanting more. Timely responses can make or break your campaign when dealing with deliverability issues or spam complaints. Therefore, be sure you singapore number list know the level of support in the chosen tool. Sendgrid review. Source Reporting According to Ahmed A., SendGrid doesn't provide enough depth in its reports and analytics , making it harder for businesses to get actionable insights. For teams juggling marketing and transactional messages or bulk emails, this lack of in-depth analytics can be a major red flag.
Setup SendGrid's usability as a transactional email service provider is often overshadowed by its challenging setup process. Setting up essential features like an SMTP server, drag-and-drop email templates, or integrating with existing tools such as customer relationship management systems can feel unnecessarily complex. A common frustration is the need for clear guides, instructional videos, and troubleshooting resources. This creates hurdles for users who prefer solving issues independently, especially those managing email campaigns without a dedicated support team.
Sendgrid review. Source Integrations Many companies need to connect with different systems. For example, for ecommerce marketing, professionals often want to merge with detailed analytics, get automated workflows, and add customer relationship management tools. However, SendGrid's capabilities either don't offer popular integrations or can't keep up with growing demands.