A congratulatory email from a professor after applying online

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Of course, you can send test emails. We've put a lot of effort into that," said Higashiyama. The management screen has a variety of functions, but it's designed so that menus related to tools other than those provided are not displayed. This is to allow users to carry out the operations they want to perform without hesitation. Synergy! Management screen, part of the email delivery screen An example of an email delivery screen Just introducing the tools is not enough There are many cases where companies are considering CRM to improve relationships with customers.


Synergy Marketing not only provides tools, but also focuses jamaica telegram database on support. "When introducing Synergy!, we made it a conscious effort to discuss what our weak points were and where the bottlenecks were. As a result, the client told us, 'You didn't just introduce the tool, you clarified what we needed to do afterwards and followed up with solutions, which made it easier to move forward with our measures.'" (Higashiyama) Another example of a service that is designed with the user in mind is the "error message when sending emails" that are displayed on the management screen.


When an error occurs, it immediately tells you the reason for the error. It is also possible to prevent emails from being sent to email addresses that always show errors. It is really difficult to connect with customers on an ongoing basis. "I once supported a sports gym company, and 50% of the members quit within a year of joining," says Higashiyama. When we investigated the reasons for this, we found that those who dropped out after one year showed a decline in satisfaction and frequency of use three months after joining, while those who continued to use the service had a higher rate of participation in specific programs and regularly reviewed their exercise methods through their interactions with the instructors.