Phone Database

customer support software
Customer support software is a set of tools and technological solutions that companies use to provide an improved and effective customer service experience. These customer support tools serve to facilitate dialogue and interaction between technical support agents and ...

Outsourcing , also known as subcontracting , is a process by which one company hires another to handle specific tasks on its behalf.

Offering outsourcing services allows companies to focus on their core activities and at the same time have access to experts in different areas to better manage ...

How to make a sales budget
A sales budget is defined as an estimate of the revenue a company expects to earn from sales in a given period. It is an important tool for the financial management and planning of a business and allows for the design of strategies and the establishment of goals to achieve ...

Sales and operations planning
Strategic planning is the document that sets out the long-term objectives of a company in order to achieve commercial success. This methodology involves identifying opportunities and challenges and defining strategies to achieve those objectives.

However, many ...

Customer Service Features
Achieving total customer satisfaction has become a priority for companies that want to stand out in an increasingly competitive market. Offering products and services with added value is no longer a luxury, but a necessity.

According to Zendesk's CX Trends 2023 report , 73 ...

What is a customer service model?
A customer service model is a plan that integrates the policies and strategies that a company defines in its customer service area. Its main objective is to establish practices to guarantee a positive and satisfactory experience for users.

A customer support model ...

Service satisfaction surveys are one of the most traditional ways of collecting customer opinions on the quality of their experience with a company. However, there are some biases that can affect their formulation, application and interpretation.

To help you identify and overcome them, we have ...

You may not realize it, but you interact with AI-powered apps on a daily basis. If your smartphone has facial recognition or you use voice-enabled devices like Alexa, you're already taking advantage of this technology.

Choosing the best AI application will depend on your needs and preferences ...

What is the canvas model
Learning what the Canvas model is is essential to planning your company's growth and discovering how to adapt to a changing business environment, as well as staying ahead of the competition.

Today’s market demands informed and strategic decision-making. In fact, a KPMG ...

According to the Zendesk Benchmark , one-third of Latin American organizations use instant messaging for businesses as part of their communications strategy.

Faster resolution times, the ability to provide 24/7 support, and creating rich experiences are just a few of the reasons driving its ...